Pet insurance 

Online veterinary care

We know that your pet is another member of your family so we want you to have the best service to protect them.

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Now with SegurCaixa Mascotas Completo, you will have a digital veterinary care service at your reach, through which you can contact vets from the comfort of your home, who will attend to you via the chat or video consultation service to resolve your pet’s main health queries.

How can a vet help me by chat or video consultation?

You can contact remotely with general vets or specialists in ophthalmology, who will attend to you from Monday to Friday (except public holidays) from 10 a.m. to 10 p.m. for:

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Pet triages

to ascertain if your pet requires emergency care

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Electronic prescriptions1

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Second veterinary opinion

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Guidelines to take care of your pet

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Consultations regarding diet, training and exercise

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Consultations regarding vaccines, among others

Once the chat or video consultation service has ended, your vet consultation history will be made available.

How to access the service

1

Access your Customer Area and look for your SegurCaixa Mascotas Completo contract taken out.

2

Click on chat or video consultations and select your pet insured with SegurCaixa Mascotas Completo.

3

You will access the service provided by Meeting Vets2.

4

Enter your pet’s chip number and your telephone number.

5

Accept the terms and conditions of use of their website and service terms and conditions.

6

Select your vet and begin to use your online veterinary care service!

Access your online veterinary care

Frequently asked questions

Where can I find my pet’s chip number?

You can find it on your vet card, insurance card or in the policy’s specific terms and conditions.

Which insurance policy includes this service?

This service is only available if you have taken out the SegurCaixa Mascotas Completo insurance policy.

1In accordance with the prevailing regulations and code of ethics.

2Service provided by MeetingVets, which is the only entity responsible for these services and for the processing of your personal data. We inform you that, by accessing the service, the data relating to the identification of your policy will be provided to MeetingVets in order to be able to provide the service. The insurer reserves the right to update, amend, extend or eliminate the services offered.